Privacy Policy

Rose Hanna Counseling Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at rosehanna.com or contact us for services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of the site.

1. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information You Provide

When you fill out a contact or appointment request form, we may collect your name, email address, phone number, and any message or information you choose to share. This may include sensitive personal information related to your mental health or reasons for seeking therapy.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, such as your IP address, browser type, pages visited, and referring URLs. This information is collected through standard web server logs and may be used to improve the site and analyze usage trends.

2. How We Use Your Information

We use the information we collect for purposes including:

• Responding to your inquiries and scheduling appointments
• Providing, operating, and improving our website and services
• Communicating with you about your appointment or care
• Complying with applicable legal obligations
• Protecting the security and integrity of our services

We do not sell, trade, or rent your personal information to third parties. We do not use personal information shared in connection with therapy inquiries or appointments for marketing purposes without your explicit consent.

3. Disclosure of Your Information

We may share information about you in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website or conducting our business (such as scheduling platforms), provided those parties agree to keep your information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving the safety of any person.

4. Third-Party Services

Our website may contain links to or embed content from third-party services (for example, our appointment booking portal at link.rosehanna.com). These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices or content of those external services.

5. Cookies and Tracking Technologies

We may use cookies or similar tracking technologies to improve your experience on our website, analyze site traffic, and remember your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the site may not function properly if cookies are disabled.

6. Security of Your Information

We use reasonable administrative, technical, and physical safeguards to protect information about you. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you not to transmit sensitive clinical information via email or web forms; please contact us by phone if you have sensitive information to share.

7. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

8. Mailing Lists

If you have subscribed to any email communications from us, you may unsubscribe at any time by contacting us at admin@rosehanna.com. We will process your request promptly.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of information we hold about you. To exercise any of these rights, please contact us using the information below.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us if you would like more information about your rights under California law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise any of your rights, please contact us: